Technix Containers Limited is committed to supplying shipping containers and related products that correspond with the description, specifications, condition, and configuration agreed with the customer at the time of purchase. This policy explains how returns, refunds, exchanges, and product concerns are handled for purchases made from Technix Containers Limited in New Zealand. Nothing in this policy limits or excludes any rights or remedies that may apply under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or other applicable New Zealand laws.
A return request may be considered where a container or other product:
Customers should notify Technix Containers Limited as soon as reasonably possible after identifying a problem so that the matter can be assessed and an appropriate solution arranged.Where New Zealand consumer law provides a remedy, the available remedy may depend on the nature and seriousness of the problem. Depending on the circumstances, this may include repair, replacement, refund, or another appropriate remedy.
Shipping containers are large, specialised products that are generally ordered according to the customer's requirements, delivery location, and intended use.A change-of-mind return is therefore not automatically available and may only be accepted where Technix Containers Limited agrees to the return.Any approved change-of-mind return may be subject to the condition of the container, transportation requirements, collection arrangements, and reasonable costs associated with returning the product.Where a change-of-mind return is approved, the container should remain in substantially the same condition as supplied.
Because shipping containers require specialised transportation, an approved return may involve collection by a suitable truck, carrier, or other transportation provider.Technix Containers Limited will advise the customer of the collection arrangements where collection is required. Customers are responsible for ensuring that the container is reasonably accessible for the agreed collection vehicle and that the site is suitable for safe loading and removal.Where a return is required because the product was defective, incorrectly supplied, or otherwise covered by an applicable legal remedy, Technix Containers Limited will deal with reasonable return or collection arrangements in accordance with the circumstances and applicable law.
Technix Containers Limited may request photographs, videos, order details, invoices, delivery information, or other relevant evidence before determining a return request.Containers may also be inspected to establish the nature of the issue and confirm their condition.Except where an issue involves a defect, damage, incorrect supply, or another matter covered by applicable law, a returned container should be in substantially the same condition in which it was supplied.Customers should avoid making alterations, modifications, repairs, conversions, or other changes to a container after delivery where doing so could make it difficult to assess the original issue.
Where a refund is approved, the refund will normally be processed using the original payment method, unless another arrangement is agreed.The timing of a refund may depend on the payment method, banking institution, payment processor, and other processing requirements.The amount and method of any refund will depend on the reason for the return, the purchase terms, the condition of the product, and any rights or remedies available under applicable New Zealand law. Under the Consumer Guarantees Act, where goods are validly rejected, the consumer may have a right to a refund or replacement in accordance with the Act.
Where appropriate, Technix Containers Limited may offer a replacement or exchange for an eligible container or product.Any replacement will depend on product availability and the circumstances of the issue. Where the replacement differs in specification, configuration, or price, the customer will be informed of the applicable arrangements before the exchange is completed.Where a replacement is provided as a remedy under the Consumer Guarantees Act, the relevant statutory requirements will apply.
Customers should contact Technix Containers Limited if a container is received with significant damage, a material defect, an incorrect configuration, or specifications that do not correspond with what was agreed at the time of purchase.Where possible, customers should provide photographs or video evidence together with their order or invoice details. This can help us assess the issue and determine the appropriate next step.The available remedy will depend on the circumstances and any applicable statutory rights. New Zealand consumer law provides remedies where goods fail to meet applicable guarantees, including circumstances involving quality, description, or other requirements.
Products that have been custom-built, converted, modified, or specially configured to meet individual customer requirements may not be eligible for a change-of-mind return.This does not remove or restrict any rights the customer may have under applicable New Zealand law where a product is defective, incorrectly supplied, or otherwise fails to comply with an applicable consumer guarantee.
Return requests and product concerns can be submitted using the following contact details:
Email: info@technixcontainerslimited.co.nz
Website: www.technixcontainerslimited.co.nz
When contacting us, customers should provide, where available:
Once the request has been reviewed, Technix Containers Limited will advise the customer of the applicable next steps.
Technix Containers Limited operates in New Zealand and this policy is intended to operate consistently with applicable New Zealand consumer protection requirements.The Consumer Guarantees Act 1993 establishes minimum guarantees for goods and services supplied by businesses in trade and can provide remedies including repair, replacement, or refund where those guarantees are not met.The Fair Trading Act 1986 also prohibits businesses from misleading or deceiving consumers about matters such as the nature, quality, characteristics, price, or availability of goods and services.Certain business-to-business transactions may be treated differently where New Zealand law permits the parties to agree to different terms. Nothing in this policy is intended to unlawfully contract out of any statutory right or obligation. The Consumer Guarantees Act contains specific rules concerning when contracting out may be permitted for business transactions.
Technix Containers Limited supplies shipping containers to customers throughout New Zealand, subject to product availability, transportation requirements, destination, and suitable site access.The website currently states that standard shipping time is generally 2–3 days after an order is placed, with nationwide delivery available. Actual delivery timing may vary depending on container availability, destination, transport requirements, unloading arrangements, weather, and site accessibility. Customers should provide a complete delivery address and relevant site information when requesting a quotation so that delivery arrangements and applicable transportation costs can be assessed.
Technix Containers Limited may update this Returns and Refunds Policy from time to time to reflect changes to its products, services, business practices, or applicable legal requirements. The latest version published on this website will apply to future purchases, subject to any rights or obligations that apply to an earlier transaction under the law or the agreed purchase terms.